Frequently Asked Questions

Choose a piece, select from the personalization options available for it, and enter your details before adding it to your bag. Each piece is then prepared with your details.

Options vary by piece and may include names, initials, dates, short words, symbols, or charms. Only the options shown on each product page are available for that piece.

Each piece is made to order and ships in 3–5 business days. US delivery then takes 3–7 business days, with tracking emailed to you.

Gold-tone pieces are 18k gold-plated 316L stainless steel; silver-tone pieces are rhodium-plated 316L stainless steel. Both are hypoallergenic, nickel-free and tarnish-resistant.

Remove before swimming, showering or exercising, keep away from perfume and lotion, and wipe with a soft dry cloth. Store in the pouch it arrives in.

Yes. Each piece can be personalized individually and added to your bag.

Yes. Enter the recipient’s address at checkout — every order ships in a gift box with no prices inside.

Every piece arrives in a signature gift box with a soft pouch and care card, ready to give.

Orders ship in 3–5 business days and arrive 3–7 business days later anywhere in the US. Shipping is a flat $5.95, free on orders over $75.

Personalized pieces are made just for you, so they can’t be returned for change of mind. If a piece arrives damaged, defective or with an engraving error, email us within 30 days and we’ll replace it or refund you.

Email chainsacharm@outlook.com within 12 hours of ordering and we’ll correct it before production. After that, the piece is produced exactly as entered.